Fancy working for the UK’s largest market leading supplier of garage equipment?
Service Contracts Advisor
To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.
Key Responsibilities:
- Review, amend and renew service contracts including purchase order
management where applicable
- System data records administration
- Prepare new service contracts and / or quotations
- Promote additional value-added services providing by the company to build customer contract database
- Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
- Provide internal key customer account support where applicable
- Maintain warranty dates periodically following sale of new equipment, including extended warranty process
- Resolve and close customer complaints applicable to your actions
- Cross functional team working to deliver engineering excellence and high customersatisfaction
- Other ad-hoc tasks necessary to support the business
Key Performance Indicators:
- Service contract database valuation
- Service contract lead generation, renewals and conversation rates
Qualifications & Requirements:
- Good working knowledge and experience of customer contracts database
management - Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Financial awareness
- Works well in a team environment
- IT literacy
- 5 GCSE’s including English and Mathematics
Location: GEMCO Head Office in Mytholmroyd, Halifax.
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Key Account Manager
Role Description
This is a full-time, on-site role as a Key Account Manager located in Mytholmroyd. Working for the UK’s largest garage equipment and service company, you will provide customer account management functions to several key customers, delivering on our company values and supporting the service department.
The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing relationships with our existing clients.
Key Responsibilities
- Understand the needs of the customer and provide solutions to problems.
- Follow up enquiries and organise any necessary customer appointments.
- Regularly provide customer key performance indicators/metrics
- Suggest further improvements based on the needs of the customer and help increase customer loyalty.
- Identify and raise any potential leads/opportunities for growth.
- Manage any relevant tender applications through to completion.
- Liaise with relevant key stakeholders to assist in the resolution of customer escalations.
- Ensure all customer complaints relating to service support functions are resolved and completed on time.
- Manage Customer performance indicators/metrics.
Qualifications
- Minimum 5 years of relevant experience in a service delivery function
- Good working knowledge and experience of garage equipment and related services preferred, but not essential as training/support provided.
- Ability to work under own initiative and as part of a team.
- Excellent levels of communication, dealing with colleagues and customers at all levels
- Positive “can do” attitude towards customer problem-solving.
- Honest and transparent.
- Financial awareness.
- IT literacy.
Benefits
- Medical cash plan
- 25 days holiday plus statutory that increases with service
- Enhanced sick pay
- Company pension
- Referral programme
- Training and development
- Health & wellbeing programme
- Death in service
- Free Parking
- Close to local transport links
- Employee assistance programme
- Mental health first aiders support
- Monthly recognition and reward opportunities
- Cycle to work scheme
- Branded workwear
Company Description
GEMCO UK Limited is a trusted market leader for the supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality products and services to car and commercial vehicle workshops and dealerships throughout the UK and the world. With a dedicated projects team and engineers strategically located throughout the UK, we provide turnkey solutions for complete workshop fit-outs and refurbishing programs. Our tool calibration service and extensive stocks of spare parts ensure our clients have everything they need. We are dedicated to taking the hassle out of equipment maintenance, safety, and compliance.
Location
GEMCO Head Office in Mytholmroyd, Halifax.
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Junior CAD Design Engineer
Role Description
To produce high quality design layout drawings for workshop garage equipment installations at the required specification and compliance
Key Responsibilities
- Using computer assisted design/drafting (AutoCad LT 2023) software.
- To create, amend and finalise layout drawings including layout of workshop garage equipment and associated construction drawings).
- Ability to interact at all levels, including customer design architects and building contractors
- Recreation of sketches from the sales force into professional, detailed and accurate drawings.
- Responsible for setting up and maintaining an organised file system for all drawings and associated templates for ease of use.
- Effective communication with internal sales team and project managers.
Qualifications
- Experience in the use of CAD Design software desirable, equivalent degree or equivalent from two-year college or technical school considered.
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- IT literacy
- 5 GCSE’s including English and Mathematics
Benefits
- Medical cash plan
- 25 days holiday plus statutory that increases with service
- Enhanced sick pay
- Company pension
- Referral programme
- Training and development
- Health & wellbeing programme
- Death in service
- Free Parking
- Close to local transport links
- Employee assistance programme
- Mental health first aiders support
- Monthly recognition and reward opportunities
- Cycle to work scheme
- Branded workwear
Key Performance Indicators
- Accurate drawings completed within SLA timescales
- Customer complaints
Reports To
- CAD Design Engineer
Location
GEMCO Head Office in Mytholmroyd, Halifax.
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Breakdown Mechanical/Hydraulics Based in Various Locations
This role includes responding to workshop garage equipment breakdowns as well as diagnosing and rectifying equipment issues ensuring our customers are compliant and productive.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Someone who has experience working with vehicle lifts and/or has a background in mechanical / hydraulics engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- Northwest
- Chester
- Birmingham
- Southampton
- Lancaster
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Breakdown Electrical Based
This role includes responding to workshop garage equipment breakdowns, diagnosing and resolving equipment issues ensuring our customers are compliant and productive. This role will also include calibration of certain types of garage equipment where applicable.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Persons with experience working with emission & brake testing equipment and/or have a background in electronics engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- Northwest
- Lancaster
- Scotland
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Routine Maintenance / Thorough Examination in Various Locations
An integral team member, home-based, Field Service Engineer, supplying inspection of garage equipment upon customer sites. Carry out inspection of a wide range of garage equipment products including vehicle lifts, gas analysers and smoke testers etc.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, experience working with emission & brake testing equipment and/or a background in electronics engineering is required as a minimum, as training will be provided.
We are recruiting in the following areas;
- West London
- North West / Chester
- Oxfordshire
- North Scotland
- Birmingham
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Installation
An integral team member, home-based, Installation Engineer, carrying out installation on a wide range of garage equipment products including vehicle lifts, brake testers, wheel & tyre equipment etc upon customer sites.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- North London
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Commercial Brake Tester
An integral team member, home-based, CBT Engineer, carrying out the calibration, maintenance and repairs of brake testers within customer sites.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- North London
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.