Gemco Service, the market leader in providing technical facilities services to the Automotive sector, has won the prestigious UK Customer Experience Award for Facilities Management & Utilities for 2012. Gemco Service has been recognised as an outstanding leader among service organisations who place the developing a fantastic “Customer experience” at the forefront of their business strategy, providing a superb National Service centre with strategically located expert engineers across the UK – focused on delivering “National coverage with a Local touch”.
The UK Customer Experience Awards recognise and celebrate the delivery of an outstanding customer experience by those companies and organisations who are leaders in their field. The awards help companies set future trends, as well as be a part of them. The award was won against competition from market leading organisations such as EDF, Cooperative Energy and CNG.
Gemco Service treats its people like family, creating a team where everyone works together to deliver an outstanding service. This strong ethos encourages employees to exceed expectations, providing outstanding service at a world class level. The secret to Gemco Service is that the intense focus on supporting it’s customers, which actually inspires a unique working culture.
“We are absolutely thrilled to receive this recognition. It is a testament to the outstanding results delivered by the team and will inspire Gemco Service employees to drive further improvement to our customer’s experience,” said Clive Barton, Divisional Director at Gemco. “Our people are dedicated to providing the highest standard of service in every customer interaction. Customers across the UK trust us with their business critical Workshop infrastructure, so we must put them and their business first every time. We see ourselves as an extension of our customer’s workshop operations and we will go that “extra mile” to make sure customers receive the best support. The Gemco Service team is passionate about delivering a first class customer experience at every touch point. This commitment to providing a great customer experience, and exceeding customer expectations every single day is exactly what the Customer Experience awards are all about.”
The results are impressive – Gemco Service has a UK customer base of over 10,000 customers, has excellent delivered continual improvement to Service, and Customer satisfaction performance. While delivering enviable profitability growth on the back of its successful service improvements.
The Customer Experience award enhances an already growing reputation for providing excellent field service in the Automotive sector, and will help increase the profile of the business at a national level.
If you have any questions regarding the award, or would like to work with Gemco Service – please contact Clive Barton via email clive.barton@gemco.co.uk
